Group Account Director

Responsibilities

• Leadership in driving typically $5M+ in revenue, team sizes ranging from 30-50 people with multiple client stakeholders
• Guiding multidisciplinary teams across creative, strategy, experience design, technology, media and production to deliver unified, high-performing work
• Capable in managing 5+ types of complex work projects independently while consistently meeting and exceeding client expectations
• Ensures our clients have a consistent quality experience with us when we have different resource teams operating in different service delivery aspects of the organization, establishing clear account priorities and preventing cross-functional silos
• Leads agenda prep and attendance for senior level client meetings
• Leads prioritization of weekly/daily Account Team activities and addresses escalations by project/track of work, fostering a culture of proactive ideation and value-add solutions that exceed client asks
• Able to articulate opportunity relevance/business growth signs to secure and maintain internal staffing consistencies across the team
• Leads project and creative brief preparation in conjunction with strategy and leads project kickoff and wrap up meetings
• Owns and coordinates sections in creation of and updates to SOWs, SCOs and associated contract fulfillment needs, follow-ups and approvals. Leads the process and partners with the appropriate stakeholders to move through estimating and pricing activities
• Manages pipeline activities and updates (Salesforce 360), taking part in guidance calls and develops confidence supporting and running the weekly guidance related activities

Requirements

• 10+ years of experience in digital marketing and integrated brand communications including in an agency leading large teams and complex projects
• Must be based in the greater Washington, DC / Northern Virginia area with the ability to maintain regular, consistent in-person engagement at client offices.
• A self-directed, flexible and adaptable problem solver
• High attention to detail with strong time-management and organizational skills
• Exceptional written and verbal communication skills
• Experience building and nurturing client relationships
• High-competence in navigating challenging relationships or the ability to repair significant-level relationships
• Proven ability to craft winning narratives within proposals, scope adds, or significant scope changes
• Demonstrated experience navigating negotiations and trade-offs with clients through the agreement process while protecting agency margin and scope integrity
• Able to work with clients to define, quantify, and communicate the impact our partnership has had on their business

Benefits

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances