Responsibilities

• Keeping up to date with all client account activities, to ensure efficient processes are followed, and quality output is consistently delivered.
• Managing Account Directors/Managers to allow them to feel supported, with the tools and information they need to successfully execute their roles.
• Acting as a mentor for more junior members of the team, leading by example and imparting advice when needed.
• Working with Account Directors to ensure monthly and quarterly reporting is thorough and accurate
• Building and maintaining of relationships with our senior clients
• Identifying growth opportunities for client accounts
• Being responsible for efficient and sustainable resourcing on client accounts.
• Consistently looking for opportunities for the improving of efficiency in process.
• Being ultimately responsible for budget management and have a detailed overview of all commercial activities on accounts.
• Being an integral part of new business and pitch activities.

Requirements

• Social First Agency experience in a senior leadership role (Group Account Director or above)
• Commercially minded, with experience managing profitability and identifying growth opportunities
• Strong strategic acumen across account planning, brand strategy, and creative storytelling
• Equipped with an extensive and credible knowledge of the industry and the latest trends.
• Approachable and be proactive with your mentorship of more junior members of the team.
• Builds strong, transparent relationships with senior clients and agency partners
• Comfortable working in fast-paced, high-volume agency environments
• Passionate in your commitment to quality output and able to flex with business needs

Benefits

• 💰 Competitive salary reflective of your experience and aligned with our internal salary bands.
• 🤸‍♂️Flexible Hybrid working. We work 3 days in the office and 2 from home
• 🌴 Enjoy 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays.
• 🎉 Birthday Day off – an extra day to celebrate your big day
• 💆 Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing.
• ➕ Private Healthcare cover, Tech scheme + more
• ♣ Coolr weekly socials - we get together every week to connect as a team