Responsibilities

• Lead and manage a client services team across an $8m+ revenue account group, ensuring delivery against client growth objectives, budgets, and timelines
• Establish and maintain strong relationships with key client leadership, decision-makers, and influencers within client organizations, as well as internal and external partners
• Develop and implement strategic plans for account growth and retention, identifying new opportunities and areas for improvement
• Provide strategic guidance and direction to clients based on their goals, needs, and challenges, presenting creative and effective solutions that drive measurable results
• Lead teams to deliver a vision of account opportunity and performance, using data and insights to optimize campaigns and demonstrate value and ROI
• Define and elevate quality standards and best practices across all global team activities
• Drive collaboration and shared best practices within client services and across the agency
• Resolve issues or conflicts as they arise, ensuring client satisfaction and retention
• Contribute to the overall vision and direction of the agency, including participation in new business development and pitching
• Other duties as assigned

Requirements

• Bachelor’s degree in marketing, business, communications, or related field, or equivalent experience
• 7+ years of experience in account management, preferably within an agency environment
• 3+ years of experience leading and managing teams
• Experience developing and executing integrated marketing strategies across multiple channels and platforms
• Experience working with clients across a variety of industries, including technology, healthcare, manufacturing, and other complex sectors
• Excellent communication, presentation, and negotiation skills, both written and verbal
• Strong analytical, problem-solving, and decision-making skills, with the ability to use data and insights to drive action and results
• Passionate, proactive, and collaborative, with a customer-centric mindset and growth-oriented attitude

Preferred

Benefits

• 💰 Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
• 🚀 Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
• 🤝 Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
• 🎓 Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• 🌴 Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
• 🎉 Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
• 👨‍👩‍👧 Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
• 🌱 Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.