Responsibilities

• design and scale a world-class partner benefits program that supports our global partner and distributor ecosystem
• iterate, define, operationalize and own our end to end partner benefits
• Design and evolve Zoom’s global channel benefits framework, aligned with company growth priorities and partner segmentation
• Define tiered benefits across the partner lifecycle (Authorized, Silver, Gold, Platinum, etc.)
• Develop scalable benefits including rebates, incentives, MDF, training, certifications, and co-selling opportunities
• Benchmark against leading SaaS and UCaaS providers to maintain a competitive partner value proposition
• Own end-to-end implementation of channel benefits programs across AMER, EMEA, and APAC
• Partner with regional channel and operations teams to ensure consistent rollout and adoption
• Establish clear program guidelines, policies, and governance models
• Collaborate with systems teams to operationalize benefits in partner portals and tools

Requirements

• Bachelor’s degree in Business, Marketing, Finance, or related field preferred (MBA a plus)
• 8 + years of experience in channel programs, partner ecosystems, or incentives management within a SaaS or technology company
• Experience working in global organizations with distributed teams
• Proven ability to design and scale partner programs that drive measurable business outcomes
• Excellent stakeholder management and communication skills

Preferred

• Experience with partner ecosystems similar to Zoom Video Communications
• Familiarity with tools such as Salesforce, Tableau, and incentive management platforms
• Strong analytical mindset with experience in financial modeling and ROI analysis
• Must enjoy and thrive in a fast-paced, high-growth environment

Benefits

• benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.