Responsibilities

• Lead the planning, execution, monitoring, governance, and closeout of customer-experience, brand, digital communications, organizational-change, strategic-planning, and stakeholder-engagement projects.
• Develop and manage integrated project plans defining scope, objectives, workstreams, milestones, schedules, deliverables, budgets, resource needs, dependencies, governance structures, quality controls, risks, and success measures.
• Manage multiple concurrent communications, branding, digital-content, and customer-experience workstreams, ensuring clear priorities, timely decisions, coordinated production, and consistent delivery against client expectations.
• Establish project governance and operating rhythms, including work plans, status meetings, decision forums, action-item registers, risk and issue logs, content calendars, editorial schedules, approval workflows, and executive reporting cadence.
• Coordinate internal teams, client stakeholders, creative and digital specialists, web teams, subject-matter experts, and external vendors to ensure roles, responsibilities, handoffs, deliverable requirements, and approval authorities are clear.
• Track project schedules, budgets, workload, resource utilization, vendor performance, deliverable quality, and client feedback; identify corrective actions early and communicate risks or decisions requiring leadership attention.
• Facilitate project kickoffs, planning sessions, working meetings, design reviews, executive briefings, stakeholder workshops, retrospectives, and closeout discussions.
• Lead initiatives that strengthen and protect brand consistency across global, regional, and local communications channels, ensuring alignment with established brand standards, visual identity, tone of voice, messaging architecture, and audience expectations.
• Develop project plans and governance processes for global brand initiatives, including brand launches, refreshes, campaigns, messaging updates, digital asset development, content migration, communications rollouts, and adoption activities.
• Partner with communications, marketing, design, web, and regional stakeholders to translate brand strategy into coordinated communications products, campaign materials, digital experiences, and audience-specific content.

Requirements

• Bachelor’s degree from an accredited institution.
• At least eight years of progressively responsible professional experience in project management, communications, marketing, customer experience, organizational change, or a related consulting environment.
• At least eight years of experience managing complex, multi-stakeholder projects from initiation through implementation, including scope definition, work planning, schedule management, resource coordination, budget tracking, risk management, quality control, executive reporting, and delivery of client-ready products.
• Demonstrated experience leading projects involving one or more of the following areas: Global or enterprise brand management; Strategic communications or integrated communications planning; Digital communications, web content, intranet, SharePoint, or digital-channel management; Customer experience or customer-centered service design; Organizational change management; Strategic planning or stakeholder engagement.
• Demonstrated experience managing communications, branding, digital-content, website, intranet, campaign, or audience-engagement projects involving multiple internal and external stakeholders.
• Demonstrated experience developing communications plans, stakeholder-engagement plans, content strategies, editorial calendars, campaign plans, executive communications, or related strategic communications products.
• Demonstrated experience working with creative, web, digital, content, technical, and/or external-vendor teams to deliver communications or brand products against defined schedules, quality standards, and approval requirements.
• Demonstrated experience applying customer-experience methods to identify audience needs, map customer or user journeys, assess service-delivery or digital-experience challenges, and recommend improvements.
• Demonstrated experience developing or implementing organizational-change strategies that support stakeholder readiness, communications adoption, brand adoption, technology adoption, and sustained organizational outcomes.
• Strong written, verbal, presentation, facilitation, and interpersonal communication skills, including the ability to translate complex information into concise, audience-appropriate communications.

Preferred

• Experience supporting a Department of War, intelligence community, civilian federal agency, multinational, or other national-security organization.
• Experience managing global, enterprise, or multi-region brand and digital communications initiatives involving geographically dispersed stakeholders, audience segments, or operating environments.
• Experience supporting a major brand launch, brand refresh, communications modernization initiative, digital transformation, enterprise website or intranet modernization, content migration, or large-scale digital campaign.
• Experience applying brand-governance practices, including visual-identity standards, messaging architecture, editorial standards, brand templates, content governance, digital asset management, or review and approval workflows.