General Manager - FALLS CHURCH
Falls Church, VA
Posted 7 days ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Spa operations and overall performance
- Sales growth, membership performance, and profitability
- Key metrics, reporting, and P&L ownership
- Recruit, hire, and retain a high-performing team
- Lead, coach, and develop your team with a people-first mindset
- Build a culture of accountability, engagement, and service excellence
- Ensure a World Class Client experience (WCCE) across all touchpoints
- Increase revenue through memberships, service utilization, and retail performance
- Use reporting and data to identify opportunities and improve results
- Optimize scheduling and staffing to support both service and business needs
- Execute local marketing and community outreach initiatives
- 3–5 years of leadership experience
- Proven success driving sales and team performance
- Strong communication and leadership skills
- A balance of people leadership and business acumen
- Strong experience working with KPIs is required
- P&L experience strongly preferred
- Comfort in a fast-paced environment
- Flexible schedule (nights/weekends/holidays)
- Medical, Vision, Dental, Life Insurance
- 401K with 5% company match
- Base salary + performance-based bonuses
- Paid Time Off
- Service & product discounts
- Strong support system and people-first culture
- Growth opportunities within a multi-unit organization
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Hand & Stone Massage and Facial Spa
With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams. Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:•Membership Model with Recurring Revenue•Gift Cards •Retail Products•Service Upgrades•Non-member Services
