Freelance Community Manager

Responsibilities

• Managing, creating, and moderating our clients' social communities
• Assist in monitoring and reporting on industry and competitive trends, campaign initiatives, and community optimization
• Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns
• Ensure channel strategy plans support overall brand goals and objectives communicated from client
• Facilitate communication with Creative Department for the creation of social media content and tone of voice for community management
• Summarize insights and listening observations to help create reports that lead to the optimization of social platforms
• Generate, manage and maintain content calendars for all social communities
• Post content in accordance with Content Calendar
• Respond to comments, when appropriate, to foster a positive community

Requirements

• 4+ years of social media management in an agency or consumer-facing brand environment
• Experience with beauty, lifestyle, CPG, entertainment, or culturally disruptive brands
• B2B Enterprise Software experience (Payments & Commerce, Telecom & Business Services, Cloud & AI)
• Experience managing social media channels, especially TikTok
• Passionate about TikTok and Gen Z culture
• Strong copywriting skills that can flex per demographics, platform roles & brand objectives
• Passion for delighting clients and going above & beyond
• Super organized, able to manage multiple workstreams simultaneously
• Proactive approach to work
• Spread Joy! ✨