Responsibilities

• Manage trade-client engagement strategy on Instagram and related platforms.
• Moderate community platforms and social channels to keep a positive, engaging environment.
• Proactively reach out to existing clients to grow follows and engagement.
• Maintain ongoing client engagement through likes, comments, and content resharing.
• Identify potential new clients via social listening and outreach efforts.
• Develop strategies to increase community participation and brand presence.
• Coordinate community events, webinars, and virtual engagement initiatives.
• Monitor and respond to community feedback and inquiries in a timely, professional manner.
• Collaborate with marketing and product teams to align community initiatives with broader goals.
• Assist with content planning and social engagement to strengthen visibility and interaction.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or related field preferred.
• 3+ years of experience in community management, client engagement, or related roles.
• 2+ years of hands-on social media management experience, specifically on Instagram.
• Strong understanding of engagement strategies and audience interaction techniques.
• Proven experience growing and engaging online communities through social media.
• Experience managing webinars, online events, or community engagement initiatives.
• Strong understanding of online community platforms, social engagement tactics, and outreach strategies.
• Strong relationship-building and interpersonal skills with excellent verbal and written communication.
• Creative, proactive, organized, and strong time management skills.
• Comfortable initiating conversations and engaging with clients or online communities; strong emotional intelligence and professionalism in online interactions.