- Oversee all executional aspects of program development: strategy, creative development, production, budgeting, and measurement. - Build and maintain strong relationships with clients, vendors, and internal teams. - Lead client presentations, meetings, and training sessions with clarity and professionalism. - Communicate effectively and provide clear, actionable feedback to internal teams. - Translate client feedback into well-informed strategic and tactical direction. - Contribute thought leadership and strategic recommendations that support client goals. - Solve problems proactively with effective, efficient solutions. - Assess and improve agency workflows and processes for better outcomes. - Manage day-to-day client communications, campaign tracking, and budget reporting