Responsibilities

• Serves as a trusted communications advisor, providing strategic counsel on messaging, reputation management, communications risks and opportunities, and stakeholder engagement strategies.
• Develops and executes external communications strategies that support enterprise priorities, business objectives and key growth initiatives.
• Manages media and public relations programs, reputation management, executive visibility, reporter engagement, media materials development, spokesperson preparation, media monitoring and results reporting.
• Leads CNA's Awards & Recognition program as a key component of the company's reputation and thought leadership strategy. Execute opportunities that enhance CNA's external profile, elevate executives and subject matter experts, and showcase the company's expertise, culture and business performance to key stakeholders.
• Identifies and develops opportunities to enhance CNA's visibility and reputation through thought leadership, executive positioning, speaking engagements, industry awards and recognition programs.
• Partners with business leaders and subject matter experts to create compelling content and storytelling that strengthens CNA's market presence and supports strategic priorities.
• Monitors emerging issues, assesses potential reputational impacts and recommends communications strategies, messaging and response plans.
• Manages agency relationships and external communications projects, ensuring alignment with business objectives, brand standards and expected outcomes.
• Measures and analyzes communications performance, media coverage and reputation-building activities, leveraging insights to optimize future strategies and programs.
• Collaborates across Marketing & Communications and business teams to ensure consistent messaging and a coordinated approach to external engagement.

Requirements

• Commercial insurance industry experience required.
• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, English or a related field, or equivalent experience.
• Typically a minimum of five to seven years of progressively responsible experience in corporate communications, public relations, media relations or a related field.
• Experience advising leaders and stakeholders on strategic or high-profile communications initiatives.