Responsibilities

• Client Communication & Logistics Management (60%)
• - Serve as the primary client contact for production logistics, shipment timelines, and specifications — including clients who are disorganized, indecisive, or change direction late
• - Manage last-minute changes without letting them derail the timeline — reprioritize, communicate impact, and keep the program on track
• - Participate in planning calls to understand event needs and translate them into clear warehouse execution
• - Proactively communicate shipment status and flag potential issues before they become problems
• - Know when to solve a problem independently vs. when to escalate — and make that call quickly
• - Build trust with clients through confident, patient, and clear communication, even under pressure
• - Anticipate on-site requirements based on field experience (tools, backup materials, assembly considerations)
• Event Kit Management & Warehouse Operations (30%)
• - Oversee preparation, packing, and quality control of event kits containing displays, branded elements, and activation materials

Requirements

• Must-Haves
• - Client management chops — you've managed clients who are hard to pin down, change their minds late, or need extra hand-holding, and you keep the project moving anyway
• - Grace under pressure — last-minute changes, disorganized inputs, and compressed timelines don't rattle you
• - Hands-on warehouse experience — on the floor, comfortable with equipment, and physically handling assets, not adjacent to warehouse operations
• - Real system ownership — you own inventory, orders, and asset records in an actual system, not a spreadsheet checkout sheet
• - Scenic and fabricated asset experience — on the intake, install, and lifecycle side, not sourcing and ordering — we manage roughly 700 scenic assets, many of them multi-piece
• - Procedure discipline — nothing moves without a paper trail, and you hold that line
• - A process improver's mindset — willing to push back and improve process rather than just inherit it
• - Organized and schedule-aware — you escalate early. Defaulting to solving a time-sensitive problem alone rather than flagging it is a risk, not a strength
• Experience & Background

Preferred

• Better Together - Collaborative soul who’s open to new ideas, sharing successes and being part of a team
• Level Up - High standards, never settling for the status quo or what we did last time
• Hustle Smarter - Entrepreneurial, roll-up-your-sleeves spirit, tempered by the courage to identify smarter ways of doing things
• Celebrate Differences - Highly empathetic personality who values individual perspectives
• Outcome Over Income - Extensive experience and demonstrated success in client relationship management
• Protect the Respect - Navigates conflict with an emphasis on transparency and diplomacy
• Engineer Exceptional Value - Inspired by outside-the-box thinking that yields outstanding ROI for our clients and projects
• Embrace Change - Recognize situations that require flexibility and craft creative solutions on the fly

Benefits

• Environment: Small collaborative team with direct access to leadership