Job Description

This position is one of two Events Planners responsible for the overall production, execution and safety of events at the Red Hat Amphitheater (RHA), our outside venue in downtown Raleigh with a 6,000-seat capacity. Its concerts and major productions help bring national prominence to Raleigh. This position plays a critical role in coordinating and carrying out productions at the RHA, including event logistics and onsite oversight of setup and operations. The position is responsible for overseeing event preparation and organization and manages event budgets and charges under the supervision of the Amphitheater and Special Events Manager.

This department thrives on vision, focus, flexibility, and commitment to operational excellence. As part of the city system, we’ve made it our mission to elevate the city’s reputation, set the standard for best practices, and raise awareness of Raleigh as a cultural and economic destination. Our ability to meet this demand speaks volumes about our team’s commitment to ongoing quality and exceptional hospitality.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Plans, coordinates and oversees event logistics; contacts, books, and/or prepares scheduling of staff and event help, equipment and materials; monitors and adjusts event logistics schedules as required.
• Meets with clients to review and obtain event requirements including equipment, support staff, scheduling, production, security needs, and utility requirements.
• Provides oversight of the venue’s event setup, staff and contracted labor, facilities operations and equipment setup and removal.
• Monitors event operations for compliance with policies, procedures and applicable regulations. Ensure facility operations and equipment usage adhere to City and facility policies, procedures and regulations and proactively addresses issues prior to the event.
• Addresses complaints and resolves problems while remaining calm under pressure and maintaining exemplary customer service and professionalism. Assists with contract processes related to pricing, contract language and deadlines, and with facility management and capital and maintenance plans.
• Identifies technical, budgetary and time-related challenges and proposes solutions. Researches and implements industry trends, solutions, and best practices.

Typical Qualifications

Required Education and Experience:

Associate's Degree in Technical Theatre Production, Recreation, Public Administration, Event Management, or related field; 1 to 3 years' experience in technical theatre production, recreation, event management, or related field

Additional Information

Knowledge Of:

• Event Logistics
• Marketing
• Industry trends and practices
• Risk Management
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
• Supervisory principles, practices and techniques

Skill In:

• Creativity
• Problem solving
• Leadership
• Customer Service
• Attention to detail

Ability To:

• Manage conflict and adapt to changing priorities
• Maintain professional composure in high stress situations
• Manage several projects at once in a demanding environment
• Communicate effectively both verbally and in writing
• Develop and maintain effective working relationships