Customer Service Representative (Email & Chat Support) - Remote
TEKsystems
Madison, WI (Remote)
In-houseContractEntry level
1 day ago
Email Support Representative
USA (Remote)
$46K/yr – $64K/yrFull time
Posted 4 weeks ago
Top 1% of applicants do these two things.
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Job Description
About The Role
CodeVertex Innovations LLC is hiring an Email Support Representative to manage email-based customer support, written responses, ticket updates, and documentation. This is a United States remote position with structured expectations for communication, documentation, and ownership.
Responsibilities
The salary range for this role is $46,000 – $64,000 per year. Actual compensation may vary based on experience, skills, location, and business needs. This role is remote within the United States.
Equal Opportunity
CodeVertex is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other legally protected status.
Posting Group: #CVX-PAGE2
CodeVertex Innovations LLC is hiring an Email Support Representative to manage email-based customer support, written responses, ticket updates, and documentation. This is a United States remote position with structured expectations for communication, documentation, and ownership.
Responsibilities
- Respond to customer or applicant questions through assigned support channels with clear, professional communication.
- Review account, order, ticket, or record details and update internal systems accurately.
- Document issues, resolutions, follow-up needs, and escalation notes in the appropriate tools.
- Coordinate with operations, support, or internal teams when requests require additional review.
- Maintain service quality, response consistency, confidentiality, and remote-work accountability.
- Some experience, coursework, training, or strong interest related to the responsibilities of this role.
- Strong written communication, professionalism, and attention to customer details.
- Ability to update records accurately and follow documented support procedures.
- Comfort using CRM, ticketing, spreadsheet, or internal workflow tools.
- Reliable remote-work habits, time management, and confidentiality.
- Experience using CRM, ticketing, chat, email, or order-management tools.
- Comfort handling repetitive workflows with accuracy.
- Ability to maintain clear documentation and professional tone.
The salary range for this role is $46,000 – $64,000 per year. Actual compensation may vary based on experience, skills, location, and business needs. This role is remote within the United States.
Equal Opportunity
CodeVertex is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other legally protected status.
Posting Group: #CVX-PAGE2
CodeVertex Innovations
CodeVertex Innovations LLC is an Orlando-based technology firm dedicated to delivering cutting-edge IT solutions that drive measurable business outcomes. We specialize in software development, cloud infrastructure, cybersecurity, and digital transformation for businesses across multiple industries.Our team of experienced engineers and consultants works closely with clients to understand their unique challenges and build tailored solutions that scale with their growth. From startups to established enterprises, we bring the technical expertise and strategic thinking needed to stay competitive in today's digital landscape.At CodeVertex, we believe technology should be an enabler — not a barrier. Our solutions are built to be intuitive, reliable, and future-ready. We are committed to delivering excellence in every project we undertake.Currently expanding our team across multiple functions including software engineering, project management, business development, and client success.
