Email Operations Specialist

Providence, RI (Unknown)

$67K/yr – $84K/yrMid LevelFull time

Posted 4 days ago

Job Summary

Own the end-to-end coordination and optimization of external member acquisition email campaigns, including audience segmentation, QA, cross-functional collaboration, and performance insights; drive timely execution and continuous improvement.

  • Campaign coordination, QA, and timeline management for external email campaigns
  • Audience segmentation, compliance, and list management
  • Performance monitoring, testing, and optimization with cross-functional partners

Job Description

Responsibilities

  • External Email Campaign Coordination & QA • Coordinate with external list vendors, internal Marketing teams, and eBusiness to support the build and deployment of member acquisition email campaigns
  • Manage timelines, inputs, and deliverables across stakeholders to ensure on-time execution
  • Conduct QA checks to validate accuracy, targeting, and readiness prior to deployment
  • Audience Segmentation & List Management • Operationalize audience segmentation logic, targeting criteria, and suppression strategies
  • Maintain accuracy of audience files prior to handoff for deployment
  • Ensure compliance with opt-in/opt-out requirements and data privacy standards
  • Member Acquisition Email Program Support • Support day-to-day execution of the member acquisition email program
  • Coordinate campaign setup elements including promo matrices, creative inputs, and vendor requirements
  • Track execution progress and proactively flag risks or gaps
  • Performance Monitoring & Optimization Support • Monitor external email campaign performance metrics and flag trends or opportunities for improvement

Requirements

  • Bachelor's Degree in Marketing, Communications, Business, or a related field required
  • 6-8 years of additional relevant experience required
  • 3-5 years of experience supporting email marketing campaigns, including campaign coordination, audience segmentation, and campaign execution required

Benefits

  • Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
  • Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
  • Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
  • Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
  • Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.
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AAA Northeast

With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides. In addition to world-class roadside assistance, members have access to a range of specialized products, including auto, home and life insurance; a full-service travel agency; competitive rates on auto loans, mortgages and student loans; exclusive discounts on everyday purchases and driver training programs that create lifelong safe drivers. As a fierce advocate for traffic safety since our inception, we put our members' well-being at the center of everything we do. We take pride in ensuring that wherever the road leads, members can confidently live life the way they want, knowing we'll be there when they need us. AAA Northeast serves over 6 million members in Connecticut, Massachusetts, New Hampshire, New Jersey, New York and Rhode Island. Discover more at AAA.com.NMLS 179871 MORTGAGE BROKER ONLY, NOT A MORTGAGE LENDER OR CORRESPONDENT LENDER. "We arrange but do not make loans."

Providence, Rhode Island, USA
2K employees (113 in marketing)

Salaries

Posted range

$67K/yr – $84K/yr

Taken straight from the job posting.

See all AAA Northeast salaries

Marketing Team

Marketing Team Size
95 (5% of company)
Median Tenure
4.3 years
Marketing Roles Posted (Last 30 Days)
1

Traffic Signals

Monthly Visitors
16.3M
Monthly Google Ads Budget
$17.2M
Traffic Source Mix
Search
39.2%
Direct
53.3%
Referral
5.7%
Social
0.4%
Paid
1.2%

Headcount Trend

Current headcount: ~2K

Recent News

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Email Operations Specialist

AAA Northeast · Providence, RI · Unknown