Durofix Inc

E-commerce Specialist

Rancho Cucamonga, CA (On-site)

$25/hr – $29/hrMid Level2+ years expFull time

Posted 4 months ago

Job Summary

Own cross-functional ops and customer-facing tasks for an ecommerce setup with ERP, order flow, and shipping focus; you will own inquiries, platform data, and RMA coordination to lift conversion and issue resolution.

  • Platform & ERP ownership: manage Shopify, Ebay, WooCommerce, Amazon, Walmart plus PO processing and shipping workflows.
  • Customer & cross-functional alignment: handle inquiries via chat/phone and coordinate with warehouse on returns and warranties.
  • Data driven improvement: monitor KPIs in GA, Excel, and platform analytics to improve conversion and order flow.

Job Description

Responsibilities

  • Experience on ERP (PO Processing and Shipping related preferred)
  • Monitor customers enquiries through chat-based messaging system or phone call with excellent communication skill
  • Platform Expertise: Hands-on experience with e-commerce platforms such as Shopify, Ebay, WooCommerce, Amazon, Walmart
  • Analytical Skills: Strong ability to analyze data using Google Analytics , Excel, and platform analytics to monitor KPIs and improve conversion rates.
  • Digital Marketing Knowledge: Experience with SEO best practices, email marketing tools, and Facebook Business Manager.
  • Data Analysis & Reporting: Creating reports on sales performance, traffic, and conversion rates.
  • Monitor shipping labels through Shipstation or LTL carrier
  • Coordinate your assistant with warehouse on RMA process and warranties.
  • We are looking for someone who is responsible to anything from their work assignments to their work attendance.
  • Communication: Ability to collaborate with cross-functional teams.

Requirements

  • Customer Service: 2 years (Required)

Preferred

  • E-commerce: 1 year (Preferred)
  • ERP (PO Processing and Shipping related) preferred

Benefits

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Durofix Inc

3.0 Glassdoor

We are your one source for industry-leading total solution in heavy-duty power tools, accessories and hand tools for professional users worldwide. Our vision is to create quality tool varieties that make life better for everyone, everywhere, every job, every person, and every community around the world. This motivates us, inspires us to do what we do the best, to make what we make the best. This is our calling. DurofixTM We Keep Reinventing.DurofixTM of MobiletronTM is a provider of advanced technology solutions to the automobile industry around the world. Independent offices provide us a local market focus and the flexibility to advocate the needs of each of our valued customers. Our priority is to introduce most advanced technologies that strengthen our customers’ ability to compete in any job task. Our team of engineers, equipment and tool specialists, and project management professionals, are dedicated to helping customers get the most from their investments. The MobiletronTM Way We strive to make every customer world-competitive. Whether our customer competes globally or not, MobiletronTM brings its full mastery of advanced technology in automobile parts to provide the most comprehensive and productive solutions the industry has to offer.

Founded in 2009
Rancho Cucamonga, California, USA
17 employees (2 in marketing)
www.durofix.com
0% recommend to a friend

Salaries

Posted range

$25/hr – $29/hr

Taken straight from the job posting.

See all Durofix Inc salaries

Marketing Team

Marketing Team Size
2 (12% of company)
Marketing Roles Posted (Last 30 Days)
1

Traffic Signals

Monthly Google Ads Budget
$536

Headcount Trend

Current headcount: ~17

E-commerce Specialist

Durofix Inc · Rancho Cucamonga, CA · On-site