E-commerce Specialist at Alberts Diamond Jewelers | Schererville, IN

E-commerce Specialist

Schererville, IN (On-site)

Salary Not AvailableEntry LevelFull time

Posted 2 months ago

Job Summary

Own the digital jewelry eCommerce experience end to end, focusing on merchandising, conversion optimization, and cross-channel client engagement while coordinating with marketing for monthly email & SMS campaigns.

Merchandising and UX: optimize product placement and user journeys to lift online revenue.
Channel ownership: manage client outreach across phone, email, text, live chat and other channels to close sales.

Job Description

Enhance online revenue and customer engagement through strategic product placement, meticulous merchandising execution, and ongoing optimization of the digital commerce experience.
Promote, support and facilitate the sale of luxury jewelry and watches while cultivating and maintaining client relationships across phone, email, text, live chat, and other communication channels.
Successfully operating the company website effectively, optimizing user journeys, and aligning efforts with the technology, consultants, and marketing teams.
Multitasking in a fast-paced environment: The ability to manage multiple projects, deliverables, open support tickets and communicate with multiple clients simultaneously, while adhering to deadlines and maintaining attention to detail
In partnership with the marketing department, plan a monthly campaign calendar for email & SMS
Responsible for building and scheduling 2-3 email & SMS campaigns each week

Proven experience in digital marketing strategies, web platform management, e-commerce sales operations, data analytics and management
Secondary or post-secondary education or equivalent experience
Proficiency in Microsoft Excel, Word and Power BI, Adobe Photoshop email platform such as Klaviyo
Ability to analyze large data sets and identify jewelry trends to inform the business
Ability to problem-solve, multitask and manage time efficiently
Excellent verbal and written communications skills
Support, execute internal events and willingness to travel as required for external events.
Experience partnering with vendors or 3rd parties in the following areas: ensuring that deadlines are met, that plans are accurate and budget/goals are achieved
Prior experience in jewelry knowledge, sales and operations is preferred
Must be flexible in availability and be willing to work during peak times.
Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds.