Responsibilities

• Own and continuously improve account health metrics: Buy Box percentage, Order Defect Rate, and platform SLAs
• Execute best-in-class listing optimization, including A+ content, Enhanced Brand Content, and video integration
• Proactively resolve catalog issues, SKU migration errors, placement errors, and compliance flags
• Own execution of marketplace programs: Amazon Vine, Walmart Pro Seller, TikTok live shopping events
• Coordinate time-sensitive seasonal logistics for meltable product restrictions and expedited shipping windows
• Safeguard brand integrity through trademark compliance and policy adherence across platforms
• Develop data-driven revenue forecasts using simple averages, trend models, and weekday pattern modeling
• Monitor and flag risks in warehouse performance, including WRO/URO tracking, receiving SLA compliance, and order accuracy
• Serve as the primary liaison between PIM and marketplace platforms
• Own and maintain product copy (short and long descriptions) for all active SKUs
• Coordinate creative asset ordering and ensure consistent, high-quality implementation across channels
• Lead product launches end-to-end: pre-launch setup, launch coordination, and post-launch QA
• Maintain and improve launch templates and project tracking in Asana
• Prevent SKU overlap and maintain clean, consistent product data across DTC, Amazon, TikTok, Walmart, and emerging channels

Requirements

• 4+ years owning marketplace operations; Amazon Seller Central required (TikTok Shop or Walmart a plus)
• Proven track record successfully operating and scaling multi-channel operations simultaneously
• Experience managing offshore teams and building clear, scalable process documentation
• Expert-level command of Amazon Seller Central, TikTok Shop Seller Center, and Walmart Seller Center
• Strong working knowledge of PIM systems, Dynamics ERP, and e-commerce platforms (WooCommerce, Shopify)
• Advanced Excel proficiency
• Familiarity with API integrations and marketplace automation tools (strong plus)
• Experience with customer service platforms (Zendesk or Freshdesk), including AI-powered support and automation workflows
• Highly detail-oriented; you catch listing errors before they become account issues
• Comfortable owning multiple concurrent product launches
• Clear communicator who can write clear, actionable SOPs for non-technical offshore teams
• Strong problem-solver who treats marketplace quirks as puzzles, not blockers
• Proactively identifies and implements process improvements before being asked

Preferred

• TikTok Shop or Walmart a plus
• Experience with API integrations and marketplace automation tools (strong plus)
• Strong problem-solver who treats marketplace quirks as puzzles, not blockers