Responsibilities

• The Associate eCommerce Content Specialist supports the eCommerce team by assisting with online product content creation, ensuring accurate product information, and maintaining product categories.
• This entry-level role helps drive online sales and improves the customer experience by maintaining accurate and engaging product listings.
• Assists with creating and publishing clear, engaging, and SEO-friendly product descriptions.
• Coordinates product samples to prepare items for online listing.
• Conducts basic research on product features and specifications using provided resources.
• Helps maintain accurate product categories for site navigation, supporting the eCommerce On-Site Merchandiser and the eCommerce Content Specialist.
• Performs routine audits and quality checks for product listings, including verifying product names, descriptions, and photography to ensure accurate and consistent product content, pricing, and categorization.
• Collaborates with merchandising, customer service, and vendors to address basic content discrepancies and product questions.
• Develops foundational product knowledge of current merchandise assortments

Requirements

• Bachelor’s degree or equivalent work experience required.
• Proficiency using Microsoft Office and ability to create and maintain simple spreadsheets in Excel.
• Strong organizational skills with the ability to multi-task, maintaining multiple projects on an on-going basis with shifting priorities. Must be able to easily embrace and manage change
• Strong follow up and follow through to ensure all tasks are fully completed.
• Strong oral and interpersonal communication skills.
• This position requires the ability to accurately discern color, with or without accommodation.
• Ability to provide world class customer support by adopting and meeting Shoe Carnival’s Corporate Core Customer Service Goals.

Preferred

• Creative writing experience along with experience writing prompts using AI (such as ChatGPT) preferred.
• A positive attitude and a great sense of humor that relates to our "fun-loving" brand is a plus.
• Willingness to learn new technologies, systems, and processes strongly preferred.

Benefits

• Competitive Pay
• Paid Time Off (Vacation & Sick Time)
• Comprehensive Medical, Dental, & Vision Benefits
• Flexible Spending Accounts
• Life, Disability, and Voluntary Benefits
• Fitness Membership Discounts
• Employee Assistance Program
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Employee & Family Discounts