Responsibilities

• DTC Website & Shopify Storefront: Support a high-quality customer experience by ensuring website content, promotions, and customer-facing experiences are executed accurately, maintained consistently, and escalated when issues require attention.
• Execute content updates across Shopify, including landing pages, collection pages, blogs, and promotional content.
• Conduct routine website audits and testing across devices to identify and escalate customer-facing issues.
• Support promotional launches through content scheduling, quality assurance, and launch verification.
• Monitor inventory availability, competitor activity, and website performance trends, escalating risks, opportunities, or issues requiring attention.
• Subscription Operations: Monitor subscription performance and operational health, identifying and escalating order, billing, system, or customer experience issues requiring attention.
• Provide visibility into subscription trends by tracking key metrics, analyzing customer cancellation feedback, and surfacing opportunities for improvement.
• Support troubleshooting, testing, and platform updates to help maintain a seamless subscription experience and successful execution of business initiatives.
• Amazon Channel Support: Monitor Amazon account health, inventory levels, and replenishment activity, escalating listing issues, policy warnings, suppressed products, or inventory risks requiring attention.
• Support the execution of Amazon promotions and events, including promotional setup, content updates, and launch coordination for key initiatives such as Prime Day and Big Deal Days.
• Maintain a high-quality customer experience by conducting audits of listings, images, storefront content, customer reviews, and other customer-facing assets.
• Monitor customer feedback, competitor activity, pricing, and marketplace trends, escalating risks and opportunities that may impact channel performance.
• Project & Marketing Support: Coordinate e-commerce projects by drafting project briefs, facilitating requests with designers, developers, and stakeholders, and helping keep deliverables on track and completed on time.
• Support reporting, presentations, and data collection efforts that provide visibility into project progress, campaign performance, and business initiatives.
• Assist with campaign execution, product launches, and special e-commerce initiatives by organizing assets, coordinating activities, and helping ensure successful implementation.
• Gather and maintain creative assets for paid media, website, and marketing initiatives to support timely execution across channels.
• Continuous Improvement: Identify opportunities to improve processes, documentation, workflows, and operational efficiency across e-commerce functions.
• Conduct periodic reviews of customer feedback, product performance, and website trends to surface insights and opportunities requiring attention.
• Support cross-functional projects, business initiatives, and emerging e-commerce priorities as the needs of the business evolve.

Requirements

• 1–2 years of experience in e-commerce, digital marketing, or a related field (internship experience considered)
• Familiarity with Shopify and Amazon Seller Central
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Experience working with Excel or Google Sheets
• Strong written and verbal communication skills
• Self-motivated, proactive, and eager to learn new tools and platforms

Preferred

• Experience with subscription platforms such as Recharge
• Exposure to Amazon Ads, Google Ads, or YouTube advertising
• Experience working for a DTC or consumer products brand
• Familiarity with project management tools such as Asana, Notion, or Monday.com

Benefits

• A collaborative, hardworking, and supportive team environment
• A consistent Monday – Friday schedule, working 9am – 4pm (yes, really)
• Hybrid work flexibility
• Medical, dental, vision, and life insurance benefits
• 401(k) with company match
• Paid holidays, floating holiday, and PTO
• The opportunity to be part of a growing brand focused on helping people live healthier lives