Responsibilities

• Portfolio health: own retention, performance, and growth signals across the client base.
• Twice-weekly performance review: drive reviews and action-oriented updates on revenue trends, ROAS, and pacing.
• The account health system: build and maintain the baseline sheet, health board, and pacing trackers as a living system.
• Monday and Friday reporting: post clear reviews and next steps in Slack for accounts at pace, risk, or attention.
• Pod accountability: diagnose off-pace accounts, direct the pod, and connect media buyers, creative, and client goals.
• Reporting QA: ensure weekly decks have correct KPIs and clean reporting before client viewing.
• Retention and churn management: head off at-risk accounts, run save plays, and lead QBRs with results vs baseline.
• Expansion: surface upsell opportunities, build pipeline, and coordinate pitches in monthly pod reviews.
• Raise the bar on performance: challenge plans, audit accounts, and push toward higher standards across Meta, Google, and TikTok.