Drive end-to-end donor journeys and multi-channel lifecycle optimization to boost retention and lifetime value.

• Own end-to-end donor journeys from first gift through long-term commitment
• Map lifecycle touchpoints across email, mail, SMS, phone, events, and donor portals
• Identify moments that matter in donor experience and remove friction
• Translate organizational strategy into clear, repeatable donor pathways
• Own post-gift execution across all donor segments
• Orchestrate multi-channel communication flows across donor segments
• Close loops and maintain operational excellence in execution
• Manage lifecycle, mail, and marketing automation vendors
• Ensure vendors execute with excellence and alignment to TTF standards
• Monitor and improve donor retention, lifetime value, and experience over time

Requirements

• 3-5 years of experience in marketing, customer lifecycle, or customer experience
• Nonprofit fundraising experience preferred
• Knowledge of multi-channel orchestration (email, mail, SMS, phone, events, portals)
• Experience with vendor and partner management
• Strong working knowledge of marketing automation and CRM systems
• Natural stabilizer and operator
• Ability to identify patterns around donor behavior and friction points in the donor experience
• Enjoys building systems, refining journeys, and closing loops