Drive the store communications strategy and execution for J.Crew Factory, owning governance, channels, and cross-functional alignment.

• Lead the store communications strategy for J.Crew Factory, aligned to business priorities and store needs
• Own communication governance, including intake, prioritization, editorial calendar, publishing cadence, and approval workflows
• Serve as the final quality check for store communications, ensuring messages are clear, accurate, timely, and actionable

Requirements

• Bachelor’s degree
• 10+ years of experience in store communications, internal communications, store operations, or a related retail function
• Strong writing, editing, and communication skills, with the ability to tailor messaging for different audiences
• Strong cross-functional partnership and influencing skills across stores and Home Office teams
• Experience building communication processes/governance that improve clarity and execution
• Strong project management and prioritization skills in a fast-paced environment
• Experience supporting executive-level and high-visibility business communications
• Proficiency in Adobe InDesign, Adobe Photoshop, and Microsoft Office

Preferred

• Experience with Zipline (platform ownership, content strategy, or administration)
• Specialty retail and/or apparel retail experience
• Background in both communications and store operations
• Experience with change management or store-facing operational rollouts
• Experience supporting store leadership meetings, town halls, or large-scale store events

Benefits

• Health & Well-being—medical, dental, vision, fertility/adoption support, and more
• Associate Discount across J.Crew brands
• Summer Fridays: 1:00 PM close on Fridays during summer
• Community Impact through the J.Crew Cares program
• Winter Break for eligible full-time associates
• Benefits availability may vary by location and role