Responsibilities

• Own end-to-end resource allocation across the Creative Studio portfolio, ensuring the right talent is staffed to the right work at the right time.
• Build and maintain a resourcing engine that includes capacity planning, utilization tracking, forecasting, and scenario modeling (e.g., demand spikes, priority shifts, vendor augmentation needs).
• Establish team structures per remit (e.g., brand campaigns, social, integrated, performance, production, regional requests), with clear roles, responsibilities, and coverage models.
• Implement a consistent intake-to-staffing workflow - brief requirements, skill mapping, staffing decisions, and documented approvals.
• Drive prioritization governance across stakeholders—balancing impact, urgency, and capacity—and lead escalation when constraints arise.
• Design, implement, and continuously improve a single operating model that scales across Global, North America, and Marketing Services creative services.
• Define and socialize service delivery standards, workflow stages, handoffs, RACI/decision rights, and operating rhythms (WBR/MBR, staffing reviews, intake councils, etc.).
• Ensure consistent governance across all workstreams, including intake, estimating, approvals, vendor engagement, and delivery reporting.
• Develop and own the Creative Studio Operating Manual, covering - intake, briefing, resourcing, timelines, production pathways, approvals, delivery, QA, archiving, and post-mortems.
• Create and maintain standard forms and formats that improve consistency and speed (brief templates, estimate templates, status reports, kickoff notes, creative review docs, change requests, retrospectives).

Requirements

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 10+ years of experience in creative operations, resourcing, studio/agency operations or in-house operations (experience understanding and working with full integrated campaign development and creative disciplines are mandatory)
• Proven experience resourcing teams and talent allocation (FTEs or Contractors) for creative development and execution across all types of work, end to end capabilities
• Proven experience building resourcing models, capacity planning, and operational systems in a fast-paced, cross-functional environment.
• Strong financial acumen - estimating, budgeting, forecasting, variance management, and executive reporting.
• Experience implementing and governing workflow tools (work management, time tracking, intake, reporting).
• Demonstrated ability to influence senior stakeholders and drive adoption of standardized ways of working.
• Experience operating within an in-house agency/creative studio inside a large enterprise.
• Familiarity with Procurement/Finance workflows (POs, vendor onboarding coordination, invoice readiness) and internal controls.
• Practical experience implementing AI into workflows with governance, enablement, and measurable impact.

Benefits

• Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.