Responsibilities

• Lead and promote innovation in communications, engagement practices, editorial standards, and visual presentation.
• Oversee the managers of the Editorial, Graphics, and Communications and Engagement teams, developing their leadership capacity while fostering a collaborative, innovative, and high-performing public affairs and communications division.
• Develop processes and monitoring tools that maintain and enhance external communications, brand strategy, engagement strategy, and visual identity for the agency.
• Analyze and improve workflows for products, publications, and other public-facing content; collaborate with directors, managers, and authors to identify enhancements and efficiencies.
• Develop and execute communications plans to introduce and promote agency studies and accomplishments to staff, stakeholders, partners, industry peers, and the public.
• Provide strategic communications counsel in support of selected executive and internal communications initiatives and help prioritize activities based on agency needs and available resources.
• Strengthen and support relationships with external stakeholders, including community organizations, government agencies, and media outlets.
• Work closely with other directors and managers to ensure the integration of communications, editorial, and design strategies across all agency initiatives.
• Collaborate with other directors to shape the agency's public voice and ensure consistency in messaging across all departments.

Requirements

• Expertise in public sector communications, branding, marketing, public relations, editorial processes, and visual design principles
• Experience managing teams
• Project, campaign, and meeting management skills, especially for complex, multi-stakeholder projects
• Experience with community and employee engagement
• Excellent verbal and written communication skills, with the ability to communicate effectively and engage diverse audiences
• Experience developing budgets and managing resources
• A bachelor’s degree in communications, public policy, public management, business, planning, or a related field with at least 10 years of relevant experience, including progressively more responsible managerial experience for at least five of those years; or a master’s degree in one of these fields with at least 8 years of relevant experience, including progressively more responsible managerial experience for at least five of those years.

Preferred

• Experience leading large-scale initiatives and projects
• Experience working with public sector agencies
• Experience serving as a spokesperson
• Experience managing a brand or monitoring brand compliance
• Familiarity with the Boston region and its transportation systems and stakeholders
• Ability to effectively manage and collaborate with external consultants, partners, and vendors
• Familiarity with accessibility standards and best practices
• Familiarity with Office 365, Google Workspace, and Asana or related software
• A sense of humor and a sense of adventure

Benefits

• excellent Massachusetts state employee benefits; a flexible, supportive work environment; and a commitment to ongoing professional development.