Responsibilities

• Drive product adoption of Guided Shopping Agent and Retail Cloud POS through scalable GTM processes, tools, and enablement assets
• Develop and execute GTM strategies for new product launches, features, and pilot programs
• Build repeatable playbooks that accelerate time-to-value for customers
• Manage pilot and beta programs, coordinating across Product, Engineering, Sales, and Customer Success
• Gather and synthesize customer feedback to inform product roadmap and GTM strategy
• Track and report on pilot success metrics, adoption patterns, and lessons learned
• Represent Salesforce as a product expert in customer interactions, roadmap presentations, industry events, and corporate forums
• Lead strategic customer meetings and demos with senior stakeholders
• Build relationships with key customers, partners, and system integrators
• Deliver enablement content to SEs, AEs, CSMs, and the partner ecosystem

Requirements

• 10+ years in product management, GTM, solutions engineering, or customer-facing technical roles
• Experience with product-led growth strategies, pilot/beta programs, and customer adoption frameworks
• Understanding of AI/ML applications in commerce, including agentic commerce and personalization
• Familiarity with APIs, system integration patterns, and modern commerce architectures
• Excellent executive-level presentation and communication skills
• Strong analytical and data-driven decision-making
• Proven ability to build scalable processes and enablement programs
• Self-starter with high ownership mentality; willingness to travel
• Up to 40% domestic/international travel required
• A related technical degree required

Preferred

• Strong unified commerce background with deep expertise across POS, OMS, and ecommerce platforms
• B2B commerce knowledge (strong advantage)
• Understanding of platforms like Salesforce Commerce Cloud, Adobe Commerce, commerce tools, SAP Commerce
• Industry expertise in retail, consumer goods, or related verticals

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.