Responsibilities

• Strategic Development: Create and implement strategies that align with the organization's mission to enhance patient experience.
• Team Leadership: Lead and mentor a team dedicated to patient experience initiatives.
• Data Analysis: Analyze patient feedback to identify strengths and areas for improvement.
• Collaboration: Work with different departments to develop and implement patient-centered solutions.
• Performance Monitoring: Track key performance indicators related to patient satisfaction.
• Compliance: Ensure all patients experience activities comply with relevant regulations and standards.
• Enhance Staff Training: Develop and deliver comprehensive training programs for all staff on patient experience best practices related to Qliqsoft
• Software Management: Research and understand all capabilities that Qliqsoft offers and coordinate incorporating into operational workflow opportunities as needed.

Requirements

• Required: Bachelor’s degree in healthcare administration, Business Administration, or a related field; or equivalent work experience.
• Required: 3+ years in the pharmacy field with Specialty Pharmacy
• Required: Superior analytical skills, quantitative skills, logic and problem-solving skills
• Required: Licensed as a certified pharmacy technician or related IT certifications

Preferred

• Masters preferred
• 7+ years’ experience in working in a professional services environment with internal client/stakeholder management, analytical skills, and issue resolution / management.
• Lean/Six Sigma Professional with a solid background
• RPh or PharmD