Responsibilities

• Strategic Development: Create and implement strategies that align with the organization's mission to enhance patient experience.
• Team Leadership: Lead and mentor a team dedicated to patient experience initiatives.
• Data Analysis: Analyze patient feedback to identify strengths and areas for improvement.
• Collaboration: Work with different departments to develop and implement patient-centered solutions.
• Performance Monitoring: Track key performance indicators related to patient satisfaction.
• Compliance: Ensure all patients experience activities comply with relevant regulations and standards.
• Enhance Staff Training: Develop and deliver comprehensive training programs for all staff on patient experience best practices related to Qliqsoft
• Software Management: Research and understand all capabilities that Qliqsoft offers and coordinate incorporating into operational workflow opportunities as needed.

Requirements

• Required: Bachelor’s degree in healthcare administration, Business Administration, or a related field; or equivalent work experience.
• Desired: Masters preferred
• Required: 3+ years in the pharmacy field with Specialty Pharmacy
• Desired: 7+ years’ experience in working in a professional services environment with internal client/stakeholder management, analytical skills, and issue resolution / management.
• Required: Superior analytical skills, quantitative skills, logic and problem-solving skills
• Desired: Lean/Six Sigma Professional with a solid background
• Required: Licensed as a certified pharmacy technician or related IT certifications
• Desired: RPh or PharmD
• Required: Demonstrates a history of high achievement in patient experience roles. Strong written and verbal communication abilities. Ability to quickly learn and articulate complex concepts. Deeply passionate about enhancing patient care and experience. Outstanding time management and organizational skills. Comfortable working in a fast-paced, collaborative environment.

Preferred

• Masters preferred
• 7+ years’ experience in working in a professional services environment with internal client/stakeholder management, analytical skills, and issue resolution / management.
• Lean/Six Sigma Professional with a solid background
• RPh or PharmD