Responsibilities

• Delivery operations and execution standards across every channel
• A QA framework that makes quality consistent regardless of who’s assigned
• Capacity planning — knowing before anyone else when a team is about to break
• Turning CEO priorities into tracked plans with owners, deadlines, and no chasing required
• Onboarding and training systems that get new hires producing fast
• The full delivery tech stack (ClickUp-primary) and the workflows inside it
• Cross-functional alignment between Centers of Excellence (CoEs), Account Services, and leadership
• Supervise CoE leaders across Paid Media, Creative, and Audiences

Requirements

• Experience in an agency environment (likely scrappy 20–100 people)
• Experience building workflows from scratch
• Ability to hold talented, opinionated specialists accountable without creating friction
• Familiarity with project management systems (e.g., ClickUp) and the delivery tech stack
• Capacity planning awareness (anticipating when a team may be overloaded)

Nice To Have

• You’re the person in the room who actually follows up
• You understand enough about paid media to know when someone’s padding an estimate
• You want to build something — and see your fingerprints on it a year from now