Director, Media Analytics & Customer Success

New York, USA (Hybrid)

$135K/yr – $155K/yrDirector/Executive7+ years expFull time

Posted 3 months ago

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Job Summary

Drive data‑driven media analytics leadership as a Director guiding measurement strategy, client analytics, and advanced reporting.

  • Own the end-to-end analytics strategy, measurement frameworks, and data‑driven media insights for key accounts.
  • Must-have: 7+ years in marketing analytics focused on digital analytics, TV, or online video.
  • Standout: Senior client-facing leadership with executive communication to non-technical teams.

Job Description

Responsibilities

  • Strategic Thinking & Analytics Project Management: Lead the process of identifying the mix of measurement and analytics solutions that best meet client and internal team needs. The Director is responsible for thought leadership, planning, and overseeing the execution of various projects including measurement frameworks, campaign data strategy, a media testing plans.
  • Client Leadership: Serve as a senior client-facing analytics lead for key accounts, translating performance insights into strategic guidance. Able to lead meetings with executive client leadership (VP, C-suite, etc.) and expert at communicating technical concepts to non-technical teams.
  • Advanced Media Analytics: Our core offering is finding the best mix of media and linking to performance outcomes (leads & sales). A key responsibility for the Director and team will be anything that improves upon this core offering via observations from testing or analytics. Specifically, this includes looking for links between performance and: initiated / influenced touchpoints, path length, days to convert, mobile / desktop, geography, creative, creative sequence, daypart, placement, channel, and competitive share (spend and voice).
  • Data Visualization and Advanced Reporting : Support client campaign reporting in Tableau, Datorama and Excel. Responsibilities include data manipulation in SQL, overarching reporting strategy, and design of visualizations.
  • Data Strategy : Finding insights in disparate data sources that can refine our marketing strategy. This data will include 1 st and 3 rd party data, website visitation trends, ad server logs, Nielsen, and other research sources.

Requirements

  • 7+ years in marketing analytics with a focus on digital analytics, Television, and/or Online Video, essential.
  • The ability to translate results into clear, concise presentations, written reports, and data visualizations, required.
  • Resourceful, adaptable, and creative — must bring fresh insights and not be discouraged when all the data is not readily available.
  • Experience with Google Analytics, Adobe Analytics, or similar web analytics vendors is preferred.

Preferred

  • Educational background in a statistical or analytical field preferred or equivalent experience. Graduate degree is a strong plus but not required.
  • Agency experience is strongly preferred, however, client or consultancy experience will also be considered.

Benefits

  • medical coverage, dental, vision, disability, 401k, paid time off, community engagement opportunities, great colleagues, and great learning opportunities.
Involved Media USA logo

Involved Media USA

WE ARE INVOLVED MEDIAWhere service you can trust meets high-impact results.Involved Media USA is a full-service, independent media agency specializing in data-guided media strategy and buying, performance-driven tactical planning, proprietary research, custom reporting & analytics, and more. Based in New York City, the company is part of a global network with locations in Toronto, Canada, Melbourne and Sydney, Australia, and Madrid, Spain, empowering its mission of offering trusted service with high-impact results. Involved Media is an AMS (Active Media Services) company.

Founded in 2008
New York, New York, USA
59 employees (30 in marketing)

Traffic Signals

Monthly Visitors
1.2K
Traffic Source Mix
Search
38.1%
Direct
34.3%
Referral
4.7%
Social
21.8%
Paid
1%

Headcount Trend

Current headcount: ~59

Marketing Team

Marketing Team Size
29 (49% of company)