Responsibilities

• Role Summary The Director of Marketing Operations Quality & Governance is responsible for ensuring all customer-facing marketing experiences are launch-ready, operationally sound, scalable, and driving impact as expected.
• They will assess and improve processes and operational workflow between lifecycle marketing and acquisition marketing teams and marketing operations to ensure requests are streamlined, prioritized and optimized for efficiency and impact.
• They will establish the testing frameworks, validation standards, governance, and operating models required to support high-quality execution across marketing channels and systems.
• The ideal candidate brings a balance of strategic leadership and operational excellence, driving quality upstream through automation, end-to-end validation, release readiness, and proactive production monitoring.
• Governance & Operating Standards
• - Identify operational risks, quality gaps, and process inefficiencies while driving continuous improvement initiatives.
• - Define and govern the enterprise Marketing QA operating model, including quality standards, release readiness frameworks, policies, controls, and cross-functional governance processes that ensure consistent execution across marketing platforms and customer experiences.
• - Develop measurable KPIs, quality scorecards, SLAs, and operational health metrics to assess launch readiness and production stability.
• - Serve as the executive escalation point for release risks, production incidents, and launch decisions.
• Automation & Quality Assurance

Requirements

• 10+ years of experience in Quality Assurance, Release Management, Marketing Operations, MarTech, Digital Operations, or related fields.
• 6+ years of leadership experience managing quality, testing, release, or operational readiness teams.
• Experience developing enterprise-scale QA strategies, governance models, and operational frameworks.
• Strong understanding of customer lifecycle marketing, omnichannel messaging, personalization, and customer journey orchestration.
• Experience with release governance, change management, launch readiness, and production monitoring.
• Demonstrated success implementing automation and scalable quality practices.
• Experience partnering with cross-functional teams including Marketing, Product, Engineering, Analytics, and Operations.

Preferred

• Experience supporting platforms such as Braze, Adobe Experience Platform, Hightouch, AEM, or similar MarTech ecosystems.
• Experience with QA automation technologies, monitoring tools, and CI/CD environments.
• Knowledge of privacy, compliance, and customer communication governance practices.

Benefits

• Bonus Program
• 401k Retirement
• Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
• Paid Parental Leave
• Support and Community Involvement
• 14 Paid Company Holidays
• Unlimited Paid Time Off for Exempt Employees
• 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year
• We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.