Director, Marketing Data & Analytics

California, MO (Hybrid)

$203K/yr – $305K/yrDirector/Executive10+ years expFull time

Posted 5 days ago

Job Summary

Own and lead the Marketing Analytics function, setting measurement strategy, building scalable analytics products, and guiding decision support across marketing, finance, and product. Key workstreams include attribution and incrementality, data governance, self-service dashboards, and executive storytelling.

  • Lead a high-performing analytics team and define KPI framework
  • Build self-service analytics and governance
  • Partner across functions for planning, budgeting, and reviews

Job Description

Responsibilities

  • Lead and develop a high-performing Marketing Analytics team focused on measurement, insights, performance management, forecasting, attribution, engineering, and decision support.
  • Define and evolve the marketing measurement strategy, including standardized KPI definitions, reporting governance, funnel health, channel performance, and ROI frameworks.
  • Build trusted, scalable analytics products and self-service dashboards that give Marketing and senior leaders timely visibility into performance and opportunities.
  • Partner with Finance, Sales/Revenue Operations, Data/Engineering, Product, and Marketing leaders on planning, target setting, pipeline pacing, budget allocation, and business reviews.
  • Advance attribution and incrementality approaches, connecting campaign and channel activity to pipeline, revenue, customer outcomes, and investment decisions.
  • Create a culture of insight generation: frame the business question, identify the right evidence, explain the implications, and recommend what to do next.
  • Establish data quality, semantic-layer, documentation, and governance practices that make analytics reliable, reusable, and understandable across teams.
  • Translate complex analytical findings into concise narratives and recommendations for executives and non-technical stakeholders.

Requirements

  • 10+ years of experience in marketing analytics, business intelligence, performance analytics, strategy, or a related discipline, including experience leading teams.
  • Proven experience with marketing measurement, attribution, forecasting, experimentation, channel or campaign performance, and ROI analysis.
  • Strong SQL and data-modeling fluency, with experience working across a data warehouse (Snowflake, AWS,etc), BI/dashboarding environments (Tableau, Streamlit, etc), and data management systems (SelectStar, Informatica, etc)
  • Experience integrating marketing, web, advertising, CRM, and revenue data into trusted reporting and decision frameworks.
  • Demonstrated ability to influence senior stakeholders and drive action from analytical insights.
  • Experience in a high-growth B2B SaaS or similarly complex global marketing environment preferred.
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Zendesk

3.6 Glassdoor

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h

Founded in 2007
San Francisco, California, USA
7.7K employees (570 in marketing)
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Salaries

Posted range

$203K/yr – $305K/yr

Taken straight from the job posting.

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Director, Marketing Data & Analytics

Zendesk · California, MO · Hybrid