Responsibilities

• Contributes to the achievement of established department goals and objectives; adheres to departmental policies, procedures, quality, and safety standards as applicable, and consistently exhibits Chesapeake’s Values and Behaviors.
• Directs and oversees the development and maintenance of agency management services to support the company’s strategic plan and business goals.
• Provides performance feedback to direct reports; conducts regular performance evaluations and provides constructive feedback and coaching to enhance individual and team effectiveness.
• Actively participates and makes recommendations for personnel actions including hiring, promoting, and disciplinary measures in alignment with organizational and department policies.
• Guides and supports the training and professional development of direct reports, fostering a culture of continuous improvement and technical experience.
• Participates in cross-functional projects and initiatives supporting key organizational and operational outcomes.
• Provides team leadership to build and maintain agency management services systems, including reference materials, guidelines, procedure manuals, and training resources.
• Directs the development, implementation, and management of broker business plans, broker marketing strategies, and broker assessment processes.
• Identifies and implements marketing system support requirements, technology innovation, business process improvements, and economies of scale to optimize product services and support.
• Collaborates with Marketing Leadership and other operational leaders (Underwriting, Safety Services, Claims, Premium Audit) to identify and execute tactical initiatives targeting profitable business opportunities.

Requirements

• Bachelor’s degree required; Master’s degree or CPCU required.
• Ten (10) or more years of project leadership experience in insurance product development and implementation.
• Eight (8) to ten (10) years of marketing and underwriting experience required.
• Five (5) or more years of leadership experience.
• Effectively utilizes technologies and tools, including Microsoft 365 and role-specific platforms, to support productivity and efficient work practices.
• Advanced knowledge of agency management, broker business development, and insurance marketing.
• Experience supporting marketing campaigns, agency or broker relationships, or product marketing initiatives.
• Five (5) to seven (7) years of leadership or supervisory experience.

Preferred

• Bilingual skills preferred.
• Progress toward or completion of CPCU or other relevant industry designation preferred.

Benefits

• health, vision, and dental coverage
• robust PTO plan
• 8% employer contribution to retirement regardless of team member contribution
• educational assistance
• opportunities to participate in team member appreciation events
• STD, LTD and group life insurance 1X a team member's salary
• free tickets to community attractions
• hybrid work environment
• development and volunteer programs