Responsibilities

• International Club Managed Services Execution
• Support the Senior Director in operating the International 1:1 Club Managed Services model as an internal agency serving all 32 Clubs.
• Execute against the defined service offering, engagement model, SLAs, intake processes, and prioritization frameworks.
• Ensure consistent, high-quality delivery across markets, time zones, and languages.
• Global Operations & Workforce Enablement
• Manage day-to-day operations of a distributed global workforce (including contingent associates across multiple regions).
• Implement operating rhythms, workflows, training standards, and QA processes to support high-volume international execution.
• Support capacity planning and workload balancing to meet Club demand while maintaining quality and compliance.
• International 1:1 Marketing Delivery
• Oversee execution of Club-led, league-enabled 1:1 campaigns across email, SMS, push, in-app, and web.

• Ensure campaigns appropriately leverage behavioral, transactional, and engagement signals within market-specific constraints.
• Apply testing frameworks and performance insights to drive continuous improvement at scale.
• Data Privacy, Governance & Compliance Support
• Execute established data governance and compliance standards for international fan data and PII usage.
• Partner closely with Legal, Data & Analytics, and MarTech teams to ensure campaign execution aligns with GDPR and local market regulations.
• Translate regulatory requirements into clear, executable guidelines for managed service teams and Clubs.
• Club Enablement & Relationship Support
• Act as a primary operational point of contact for Clubs on international 1:1 campaign execution and best practices.
• Support Club adoption by delivering reliable service, clear communication, and timely issue resolution.
• Escalate risks, constraints, and opportunities to the Senior Director with recommended solutions.,"Cross-Functional Coordination & Reporting"
• Partner with International, Marketing, Data & Analytics, and MarTech teams to align execution with league priorities.

• Support quarterly planning cycles by translating demand forecasts into execution plans.
• Contribute to performance reporting, operational insights, and recommendations for scaling impact.