Director, Experience Strategy at Saatchi & Saatchi Wellness | New York, USA | $107K/yr – $171K/yr

Director, Experience Strategy

New York, USA (Hybrid)

$107K/yr – $171K/yrDirector/ExecutiveFull time

Posted 5 months ago

Job Summary

Lead pharma engagement strategy as a partner to clients, shaping cross-channel experiences from awareness through long-term engagement.

Own engagement strategy across the full customer journey with insights-driven briefs.
Must-have: Pharma marketing experience and experience/engagement planning background.
Standout: Deep collaboration across disciplines to translate insights into action.

Job Description

Responsibilities

Serve as a trusted strategic partner to clients, building strong relationships through a deep understanding of their business and customer experience challenges
Lead engagement and experience strategy across the full customer journey, from awareness through conversion and long-term engagement
Develop experience-led strategies that integrate messaging, channels, content, and touchpoints into cohesive engagement ecosystems
Translate consumer insights, data, and research into actionable experience, engagement, and communication strategies
Collaborate closely with creative, account, analytics, medical, and media teams to ensure experiences are insight-driven, feasible, and inspiring
Develop strategic POVs around customer behavior, engagement innovation, and experience design in the pharma space
Lead the development of experience-focused briefs, frameworks, and strategic deliverables
Facilitate internal brainstorms and client workshops focused on engagement, journeys, and experience optimization
Support new business efforts and pitches, contributing experience and engagement thinking
Partner with clients on research initiatives, using findings to inform experience and engagement strategies

Requirements

Pharma marketing experience required
Strong background in engagement strategy, experience strategy, or customer journey planning
Ability to deeply understand audiences, behaviors, and motivations across channels and touchpoints
Experience connecting insight to action—turning complexity into clear strategic direction
Strong storytelling and presentation skills, with the ability to bring experience strategies to life
Comfortable collaborating across disciplines and leading with influence rather than authority
Confident communicator with presence, clarity, and the ability to build trust with clients and teams
Natural collaborator and mentor with strong leadership instincts

Preferred

DTC pharma experience strongly preferred.

Benefits

Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Saatchi & Saatchi Wellness

Proud to be an Ad Age Best Places to Work 2024 & 2025.We’re about making wellness happen. It's how we partner with our clients. Release the hidden superpowers in the people we connect with. And give brands a competitive edge that everyone can feel good about. It’s called The Wellness Effect. We believe when our people do well, our work does well, our clients do well, and our patients do well, inspiring more wellness in the world. We sum it up in two small words... Do well.

Founded in 2013

New York, New York, USA

265 employees (109 in marketing)

www.saatchiwellness.com