Director, Experience Strategy

New York City, NY (Hybrid)

$160K/yr – $170K/yrDirector/ExecutiveFull time

Posted 5 hrs ago

Job Summary

Own and lead omnichannel UX strategy and design execution, guiding discovery, information architecture, prototyping, and design system work while mentoring teams and collaborating with cross-functional partners—with a focus on healthcare and AI-enabled UX innovation.

Lead client and stakeholder conversations to align on strategic design direction
Oversee end-to-end UX direction across discovery, IA, prototyping, and delivery
Drive design systems, standards, and cross-functional collaboration

Job Description

Responsibilities

Client & Stakeholder Leadership: Lead strategic conversations with clients and senior stakeholders, providing clear, practical advice and strategic design direction.
Omnichannel Execution: Implement UX best practices across a comprehensive range of digital and omnichannel tactics, including websites, emails, banner ads, social media, digital sales aids, and congress applications.
End-to-End UX Direction: Oversee entire UX tracks, establishing excellence in discovery, information architecture, prototyping, and experience definition.
Design Systems & Standards: Lead advanced design system management, internal training, and set clear, uncompromising expectations for overall quality and delivery.
Team Leadership & Mentorship: Direct and manage UX teams, cultivate emerging leaders, and handle the training and instilling of UX best practices across portfolios.
Strategic Collaboration: Build strong relationships across cross-functional partners to work effectively through competing priorities and fast-paced agency environments.
Innovation & AI Integration: Partner directly with senior (VP and above) UX leadership to evaluate innovation and AI capabilities to support, automate, and elevate the UX team’s workflows.

Requirements

10 or more years of UX design and omnichannel experience, including significant client-facing leadership.
Healthcare & Pharma Expertise: Deep understanding of how to seamlessly integrate research, brand, business, medical, content, technology, and regulated pharma needs into actionable design work.
Specialized Domain Knowledge: Proven expertise in WCAG accessibility compliance, design systems, SEO, measurement, and health literacy.
Strategic Synthesis: Ability to balance business and brand strategy with research insights, data, and medical requirements to generate solutions that drive client confidence, scope, and impact.
Discovery Research: Experience conducting and synthesizing deep discovery research into a cohesive strategic approach, including leading high-level discovery presentations and subsequent creative briefs.
Platform & Technical Skills: Expertise in standard UX software, with a heavy emphasis on Figma and AI tools.

Salaries

Posted range

$160K/yr – $170K/yr

Taken straight from the job posting.

Experiential Marketing median pay in the United States

$95K/yr

Most pay falls between $74K and $145K. Based on 399 salaries.

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