Director, eCommerce & Revenue Optimization at Norwegian Cruise Line Holdings Ltd. | Miami, FL

Director, eCommerce & Revenue Optimization

Miami, FL (On-site)

Salary Not AvailableDirector/Executive8+ years expFull time

Posted 3 months ago

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Job Summary

Own onboard eCommerce strategy and P&L for an enterprise cruise line, driving revenue through digital merchandising, personalization, and platform optimization.

Lead cross-functional execution with Revenue, Marketing, IT, and Operations.
Must-have: 8+ years in eCommerce with leadership experience

Job Description

Responsibilities

Define and execute the onboard eCommerce strategy across the fleet, driving revenue growth through digital merchandising, personalized offers, and conversion optimization across all guest-facing digital platforms.
Leverage data-driven insights from guest purchasing behavior, campaign performance, and market intelligence to identify revenue opportunities and guide strategic decision-making.
Lead end-to-end project management of eCommerce initiatives, including platform enhancements, new feature deployments, and technology integrations, ensuring on-time delivery and maximum business impact.
Champion innovation through AI, automation, and emerging digital technologies to personalize guest experiences, streamline purchase journeys, and improve predictive revenue capabilities.
Own the onboard digital commerce P&L, establishing KPIs, tracking performance against targets, and delivering actionable reporting to senior leadership on revenue contribution and growth trends.
Drive continuous improvement of the digital guest experience, optimizing user interfaces, checkout flows, and content strategies to increase engagement, conversion rates, and average order value.
Lead enterprise-level eCommerce projects and special initiatives, including platform migrations, vendor evaluations, system integrations, and new digital revenue streams.
Collaborate cross-functionally with Revenue Management, Marketing, IT, Onboard Revenue, and Operations teams to ensure strategic alignment and cohesive commercial execution across digital and physical touchpoints.
Monitor global eCommerce trends, competitive landscape, and emerging technologies to identify best practices, maintain competitive advantage, and inform long-term digital commerce strategy.
Build, mentor, and develop a high-performing eCommerce team, fostering a culture of innovation, accountability, and continuous improvement.

Requirements

Bachelor's Degree
Business Administration, Marketing, eCommerce, Information Technology, Hospitality Management, or related field. MBA or relevant master’s degree preferred
Minimum 8 years progressive experience in eCommerce, digital commerce, or online revenue management, with at least 3 years in a leadership role
Demonstrated track record of driving measurable revenue growth through digital channels
Experience managing complex cross-functional projects from conception through delivery

Preferred

Experience with eCommerce platforms and analytics tools (e.g., Power BI, Google Analytics)
Strong communication, presentation, and stakeholder management skills

Norwegian Cruise Line Holdings Ltd.

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 32 ships and approximately 66,500 berths, NCLH offers itineraries to approximately 700 destinations worldwide. NCLH expects to add 13 additional ships across its three brands through 2036, which will add approximately 41,000 berths to its fleet.

Founded in 1966

Miami, Florida, USA

17K employees (1,417 in marketing)

www.nclhltd.com