Director eCommerce Operations

Salisbury, NC (On-site)

Salary Not AvailableDirector/Executive10+ years expFull time

Posted 3 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Drive cross-channel digital marketing and omni‑channel e‑commerce initiatives for a retail brand, with budget responsibility and team leadership.

  • Own cross-channel digital strategy and seamless brand experiences across paid, earned, and owned media.
  • Must-have: 10+ years building and managing digital marketing for retail or B-C brands, with budget oversight.
  • Standout: Leading an e-commerce platform aligned to brick‑and‑mortar strategy, including test markets and launch readiness.

Job Description

Responsibilities

  • Drives Brand engagement with digital channels through a comprehensive strategy that leverages paid, earned and owned media.
  • Leader in creating the evolution of the customer experience through digital channels including social media, web site, mobile, search, display and ensuring that it is continuing to deliver on the brand strategic pillars.
  • Stays abreast of new activations and technology in the marketplace and collaborates with RBS to bring these experiences to life
  • Responsible for transparency in accounting, budget controls, and quality monthly estimates of expenses and budgets.
  • Oversee the execution of merchandising programs that are tied to digital promotions. Continuous partnership with merchandising to keep abreast of new and ongoing programs.
  • Leveraging the overall e-commerce strategy created by PDL, develop an eCommerce platform for the Food Lion Brand that compliments the brick & mortar strategy to create a seamless omni-channel experience for our customers. Responsible for the business plan development, marketing plan and flawless execution of a test market and RON launch.
  • Oversees media planning & buying (broadcast & digital) with a continuous improvement approach to optimizing the buy through rigorous performance analysis methodologies
  • Support skills growth, career development and morale of all team members.

Requirements

  • Minimum 10 years direct experience in building and managing digital marketing for a retail or B-C Brand
  • Master\'s degree (preferred)
  • Bachelor\'s degree
  • 10 years\' experience managing a digital team

Preferred

  • Noted experience in the development of a Brand\'s e-commerce strategy.
  • Proven track record in the development of a digital marketing plan that aligns with the set Brand strategy and achievement against set KPI\'s.
  • Proven expertise in key digital disciplines/platforms including website and app development/on-going management and user experience on such properties.

Food Lion

Food Lion, based in Salisbury, N.C., and its 82,000 associates have a longstanding history of serving its customers and communities through 10 Southeastern and Mid-Atlantic states. Since 1957, we have been connected to the towns and cities we serve by providing an easy shopping experience anchored by a strong commitment to affordability, freshness and the communities we serve.By serving more than 10 million customers a week, our associates make sure our customers can always count on us to meet their needs. In addition, we make sure that our neighbors can count on us too. Through Food Lion Feeds, we are working to end hunger in our local communities by committing to donate 500 million meals through food donations, volunteer service and other impactful hunger-relief initiatives.

Founded in 1957
Salisbury, North Carolina, USA
24K employees (474 in marketing)

Traffic Signals

Monthly Visitors
5.8M
Monthly Google Ads Budget
$164K
Traffic Source Mix
Search
26.7%
Direct
65.5%
Referral
4.7%
Social
0.5%
Paid
2.4%

Headcount Trend

Current headcount: ~24.3K

Marketing Team

Marketing Team Size
361 (1% of company)
Median Career Experience
18 years
Median Tenure
9.2 years

Recent News