Responsibilities

• Lead comprehensive communications audits for new and existing clients, evaluating brand voice, content architecture, digital presence, competitive positioning, and audience engagement.
• Synthesize audit findings into actionable content and design strategies that inform branding, web, and social workstreams.
• Define channel strategy, messaging hierarchies, and tone of voice guidelines across digital touchpoints.
• Develop strategic frameworks for organic and paid campaigns, including editorial calendars, content pillars, and paid media approaches.
• Serve as senior point of contact across key accounts, leading strategy presentations, kickoffs, and ongoing client calls.
• Translate client goals and feedback into clear internal briefs and creative direction.
• Build and maintain strong client relationships that support retention and account growth.
• Ensure all deliverables meet the strategic and quality standards expected by both the agency and its clients.
• Oversee integrated campaigns across brand, web, social (organic and paid), editorial, and email channels.
• Collaborate with Creative Director, designers, copywriters, and developers to ensure strategic cohesion from concept to publication.

Requirements

• 7+ years of experience in digital strategy, brand communications, or integrated marketing; agency background required.
• Deep knowledge of the contemporary art world, cultural institutions, and mission-driven brands.
• Demonstrated experience conducting brand or communications audits and translating findings into multi-channel strategy.
• Strong command of organic and paid digital channels including social, web, email, and display.
• Exceptional written communication skills across strategic, editorial, and client-facing registers.
• Fluency in analytics platforms (Google Analytics, Meta Insights, Sprout) and paid media buying models (CPC, CPM, CPA).
• Experience with our stack: Google Workspace, Basecamp, Figma, Sanity, Notion, Webflow, Claude.