Director - Demand Generation

Boston, MA (On-site)

$200K/yr – $245K/yrDirector/Executive10+ years expFull time

Posted 1 day ago

Job Description

Responsibilities

  • Own and execute the scaled demand generation roadmap across our product portfolio, balancing pipeline goals, audience priorities, channel performance, and budget.
  • Build and optimize always-on demand programs across SEM, SEO, AI search/GEO, content syndication, webinars, conversational marketing, lifecycle, nurture, and emerging channels.
  • Build AI-native and agentic workflows into the demand engine, including audience identification, campaign orchestration, lead qualification, personalization, optimization, and reporting.
  • Own performance across key demand generation metrics including MQCs/MQLs, SAOs, conversion rates, pipeline contribution, pipeline velocity, CAC, CPL, and channel efficiency.
  • Manage and continuously optimize multi-million-dollar budgets across channels and campaigns based on incremental pipeline impact and ROI.
  • Partner with Sales and RevOps on lead scoring, qualification, routing, SLAs, and handoff processes to improve conversion from demand through pipeline.
  • Partner with Product Marketing to ensure campaigns, messaging, and audience strategies are coordinated across product lines rather than fragmented.
  • Build a rigorous testing and experimentation culture, with clear hypotheses, measurement frameworks, and decisions on where to scale, optimize, or stop investment.
  • Lead and develop a high-performing demand generation team while remaining close enough to the work to diagnose problems and drive execution.
  • Evaluate and help evolve the demand generation martech stack, including marketing automation, intent data, conversational marketing, AI tools, and orchestration platforms.

Requirements

  • 10+ years of experience in B2B demand generation, growth marketing, or performance marketing, ideally in enterprise SaaS.
  • Significant experience owning scaled demand generation programs and measurable pipeline targets.
  • Experience managing multi-million-dollar marketing budgets and making channel allocation decisions based on performance and ROI.
  • Strong understanding of demand generation economics, including CPL, CAC, conversion rates, pipeline coverage, velocity, and incremental return.
  • Demonstrated experience building or implementing AI-enabled or agentic workflows within a marketing or demand generation environment.
  • Hands-on experience with marketing automation platforms such as Marketo, HubSpot, or Pardot and CRM platforms such as Salesforce.
  • Experience with intent and account intelligence platforms such as 6sense or Demandbase and conversational marketing platforms such as Qualified or Drift.
  • Strong analytical skills and the ability to independently diagnose performance issues using data.
  • Strong partnership skills across Sales, RevOps, Product Marketing, Analytics, and executive stakeholders.
  • Experience leading and developing demand generation teams.

Preferred

  • Experience in a scaled, sales-led enterprise SaaS company with a multi-product portfolio.
  • Experience operating in both enterprise and SMB/mid-market motions.
  • Experience at an AI-native company or building AI-native marketing systems.
  • A strong point of view on AI search, GEO, and how buyer discovery is changing.
  • Experience with ITSM, customer support, CRM, or adjacent enterprise software categories.
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Freshworks

Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

Salaries

Posted range

$200K/yr – $245K/yr

Taken straight from the job posting.

See all Freshworks salaries

Funding

Total Funding
$484M
Last Raise
$85M
Secondary Market, 6 years ago

Funding History

  • Jan 2020
    Secondary Market • $85M
  • Nov 2019
    Series H • $150M
  • Jul 2018
    Series G • $100M

Traffic Signals

Monthly Visitors
1.5M
Monthly Google Ads Budget
$2.1M
Traffic Source Mix
Search
35.1%
Direct
46.4%
Referral
16.5%
Social
0.8%
Paid
1.2%

Headcount Trend

Current headcount: ~9.6K

Recent News

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Director - Demand Generation

Freshworks · Boston, MA · On-site