Director CRM

Responsibilities

• Develop and implement comprehensive CRM strategies to improve customer retention and satisfaction.
• Analyse customer data and insights to identify trends and opportunities for growth.
• Collaborate with marketing, sales, and customer service teams to ensure a unified approach to customer engagement.
• Oversee the selection and management of CRM tools and technologies.
• Lead a team of CRM specialists, providing guidance and support to achieve departmental goals.
• Monitor and report on the performance of CRM initiatives and adjust strategies as necessary.

Requirements

• Proven experience in a senior CRM role or similar position.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent leadership and team management skills.
• In-depth knowledge of CRM software and tools.
• Exceptional communication and interpersonal skills.

Preferred

• Experience in the real estate or property management industry.
• Familiarity with digital marketing techniques.
• Advanced degree in business administration or a related field.