Director, Creative Operations - Remote at American Cancer Society | Atlanta, GA | $120K/yr – $140K/yr

American Cancer Society

Director, Creative Operations - Remote

Atlanta, GA (Remote)

$120K/yr – $140K/yrDirector/Executive10+ years expFull time

Posted 3 months ago

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Job Summary

Drive Creative Operations leadership to optimize workflows, resourcing, and governance for ACS campaigns.

Own end-to-end Creative Ops with intake, approvals, asset management, and rights compliance.
Must-have: 10+ years leading creative/marketing operations and teams.
Standout: hands-on platform experience (Workfront, Monday.com, DAMs/MAMs) and data-driven optimization.

Job Description

Responsibilities

Lead and develop the Creative Operations team (operations specialists, asset managers, business affairs) by setting priorities, fostering accountabiality, and coaching for growth. 25%
Design and optimize workflows — streamline intake, approvals, resourcing, and delivery pipelines with a focus on automation, scalability, and SLA-driven efficiency. 20%
Align resources and priorities — partner with Project Management and Marketing Operations to integrate creative operations into campaign execution and capacity planning. 15%
Oversee business affairs and rights management — contracts, licensing, IP, and volunteer/community release compliance. 10%
Implement and manage creative technology platforms (proofing, MAM/DAM integrations, Monday.com, automation, AI tools) to improve visibility, version control, and workflow efficiency. 10%
Build team capacity and future skills — develop evolving Creative Ops roles (DesignOps, MediaOps, CreativeOps), support training, and strengthen retention. 10%
Safeguard mission storytelling — ensure volunteer and community stories are ethically sourced, attributed, and leveraged responsibly. 5%
Track and report on operational performance metrics (throughput, cycle time, SLA compliance, capacity utilization, error rates), using insights for continuous improvement. 5%

Requirements

Bachelor’s degree in Marketing, Communications, Business Administration, or related field.
10+ years of progressive experience in creative/marketing operations or related fields within agency, in-house, or nonprofit settings.
Proven success leading teams (remote or hybrid), including performance management, coaching, and professional development.
Strong record of workflow optimization and operational excellence (intake, approvals, capacity planning, fulfillment).
Hands-on experience with creative technology platforms (Workfront, Monday.com, Asana, DAMs/MAMs, workflow automation).
Experience in rights management (contracts, licensing, IP, release compliance).
Budget management experience including forecasting, vendor management, and tool investments.
Familiarity with AI and data-driven insights to enhance efficiency and scale.
Change management expertise in leading teams through new tools, workflows, and transformations.

Benefits

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
Further details on our benefits can be found on our careers site at: https://jobs.cancer.org/benefits.

American Cancer Society

3.5 Glassdoor

The American Cancer Society is a leading cancer-fighting organization with a vision to end cancer as we know it, for everyone. We are the only organization improving the lives of people with cancer and their families through advocacy, research, and patient support, to ensure that everyone has an opportunity to prevent, detect, treat, and survive cancer. Learn more at cancer.org or by calling us at 1-800-227-2345.

Founded in 1913

Atlanta, Georgia, USA

7.9K employees (725 in marketing)

www.cancer.org

63% recommend to a friend

75% CEO approval