Responsibilities

• Serve as the bridge between Care Advantage and the community, fostering trust and collaboration.
• Coordinate and lead community events that highlight our services and values.
• Act as a resource and advocate for community members, ensuring seamless service coordination.
• Generate and manage leads from events, turning opportunities into meaningful client relationships.
• Champion our core values of Compassion, Attitude, Respect, and Excellence in every interaction.
• Build and nurture referral sources through strategic outreach and relationship management.
• Support Medicaid Services Coordinators with client onboarding and service coordination.
• Keep leadership informed with CRM updates, activity reports, and territory analyses.
• Develop and test creative, "out-of-the-box" sales strategies to drive growth.
• Partner with Recruiting and HR to ensure Family Caregiver candidates complete onboarding successfully.

Requirements

• Associate's degree or higher in Social Work or related field (or equivalent experience).
• Bilingual English / Korean (REQUIRED)
• At least 2 years of client/patient support experience with proven customer service excellence.
• Familiarity with the Medicaid application process.
• Strong communication skills-verbal and written-with the ability to inspire and connect.
• Proficiency with Microsoft Office and CRM systems.
• Ability to work both independently and collaboratively across teams.

Preferred

• Previous home care sales experience