Responsibilities

• Build and maintain a community programming strategy that drives participation, habit, and belonging across the MS NOW platform
• Own the community programming calendar, including prompts, discussions, AMAs, live Q&As, and event-driven moments
• Work closely with editorial and production teams to align community activity with coverage priorities and live programming
• Define, maintain, and evolve community guidelines to support safe, productive political conversation
• Own moderation strategy, including vendor tooling, configuration, and escalation workflows
• Serve as the primary point of contact for community-related questions originating from product, lifecycle, editorial, legal, and standards teams
• Act as the voice of the member by synthesizing community sentiment, themes, and feedback into clear insights
• Deliver regular reporting on community health, engagement, and emerging risks
• Manage and mentor Community Specialists and help scale the team as the community grows
• Provide leadership and judgment during live, breaking, or sensitive news moments

Requirements

• 7+ years of experience in community, audience engagement, or editorial-adjacent roles
• Experience working closely with editorial teams in media, news, or mission-driven organizations
• Strong judgment and comfort operating in sensitive or high-visibility environments
• Proven ability to build programs, processes, and workflows in new or evolving products
• Clear communicator who works effectively across highly matrixed teams
• Experience with community platforms, moderation tools, or audience engagement systems
• Must be willing to work in New York, NY.
• Must have unrestricted work authorization to work in the United States.

Preferred

• Familiarity with subscription or membership-based products preferred.

Benefits

• This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.