Company Overview

Candlewood Healthcare & Rehabilitation, a Certus Healthcare community, located in East Cleveland, Ohio provides short term, long term and specialized services to individuals needing Skilled Nursing services and rehabilitation. Our community specializes in providing services to specialized behavioral health populations as well as long term and short-term rehabilitation. By serving an underserved population, you can truly see your positive impact on our world. This city based community focuses on providing quality care and dedicated service by striving to be better and different every day. Our mission is to treat every resident like family, ensuring a personalized environment that fosters healing and growth.

Summary

As the Director of Community Engagement at Candlewood Healthcare & Rehabilitation, you will play a pivotal role in developing, maintaining and enhancing connections and community engagement in our surrounding community. This position is essential in ensuring that our communities are engaged in the surrounding community through events, community support, and networking.

This is a great opportunity for someone with prior community engagement, customer service, marketing, and/or hospital liaison experience that can translate to truly impact our communities' connections and census. We are looking for this individual to drive community engagement to create a network of connections and leads that will impact our communities' census through community marketing efforts including but not limited to community events, community partnerships and social media efforts.

This position has a starting negotiable salary of $50,000.00 annually

The typical schedule for this opportunity is Monday through Friday from 9am to 5pm. Start and end times are flexible based on community need. This position is a part of the community management team and will take part in the manager on duty weekend coverage rotation. This position does require both internal, at facility, and external marketing and business development responsibilities.

Full Time Benefits include but are not limited to:

• Health, Dental, Vision, and Voluntary insurance available after 30 days of employment
• 401K with company matching starting after 90 days
• Vacation/Sick Time Package
• Referral programs earning up to $2000 per referral; unlimited referrals!
• Employee Discount Program
• Employee Engagement Incentives
• Company Giveaways
• Uniform Allowance
• Early Pay via OnShift Wallet (for hourly roles)
• Longevity Program
• Learning Management system including FREE Continuing Education for multiple certifications and licensures.
• Company paid life insurance
• No cost Flu and COVID-19 vaccines

Responsibilities

• Oversee the arrival experience for new residents, ensuring a smooth transition into our communities.
• Develop and implement effective sales strategies to attract potential residents.
• Collaborate with clinical staff to ensure the needs of prospective residents and their families can be met.
• Conduct tours of the facilities for prospective residents and their families, highlighting our services and community culture.
• Maintain accurate records of inquiries, leads, and follow-ups to track progress and outcomes.
• Utilize social media and other marketing channels to promote our communities and engage with potential clients.

Requirements

• Proven experience in sales, marketing, case management or customer service within a healthcare or senior living environment.
• Strong interpersonal skills with the ability to build relationships with families and staff.
• Excellent communication skills, both verbal and written.
• Familiarity with budgeting processes is a plus but not mandatory.
• Ability to work collaboratively in a team-oriented environment.

If you are passionate about making a difference in the lives of others through compassionate care, we invite you to apply today and become part of our Certus family! By joining the Certus Healthcare family at Candlewood Healthcare & Rehabilitation you are joining a team of dedicated individuals that are passionate about providing care that is better and different!