Responsibilities

• Manage a team of communications professionals, fostering a culture of excellence, customer service and accountability to ensure high-quality, reliable, and timely execution of deliverables against the annual plan and in support of IIE’s communication strategy.
• Support the development of IIE’s organizational communications strategy and identify strategic communication needs in support of Business Development, Philanthropy, Research Evaluation and Learning, Higher Ed Initiatives, and Program teams. Direct creation of collateral and print materials to support business needs.
• Lead annual planning process, setting objectives, timelines, performance metrics, and developing systems to advance the impact of IIE’s work both internally and externally. The annual plan consists of a monthly calendar of campaigns and deliverables across multiple platforms including social media, web, video and traditional print.
• Provide communications support and craft executive messaging for the CEO and the Senior Leadership team, including digital content, talking points, and written materials.
• Support the COS and the Office of the CEO with crisis communications, managing strategy, messaging, and execution during sensitive or high-stakes situations.
• Oversee departmental operations including technology solutions and departmental budgets.
• Project manage major collaborative communications initiatives, including Open Doors rollout, and other significant program or organizational milestones. Set performance standards and metrics. Review and approve IIE communications materials. Provide oversight of visual content and brand integrity, managing designers and vendors on major campaigns.
• Develop and manage publicity plans to elevate the humanitarian impact of IIE initiatives such as the IIE Scholar Rescue Fund and the Odyssey Scholarship Program.
• Oversee the IIE website to educate the public about the value of IIE as a leader in international education and as a trusted partner in developing and implementing exchange programs.
• Strategically disseminate programmatic information on the website and ensure risk and reputation management.