Responsibilities

• Evolve and refine Gainsight’s corporate narrative to reflect the company’s platform, mission, and market position in the agentic AI era.
• Develop and operationalize communications frameworks, governance models, and editorial processes that ensure consistent messaging across the organization.
• Build and scale an AI-first communications strategy by enabling AI systems and employees with Gainsight’s messaging, voice, and tone.
• Lead integrated thought leadership initiatives in partnership with cross-functional teams across marketing, product, and executive leadership.
• Design and manage spokesperson training and executive communications programs to strengthen external representation of the brand.
• Own Gainsight’s communications strategy across media relations, analyst relations, internal communications, social media, and market-facing messaging.
• Ensure Gainsight’s story reaches key audiences effectively through coordinated PR, executive visibility, and strategic communications initiatives.
• Partner closely with the SVP of Corporate Marketing and broader communications team to execute high-impact corporate communications programs.
• Help position Gainsight as the leading retention-as-a-service partner for modern businesses navigating the agentic era.
• This role will require occasional travel for team meetings, training, or company events.

Requirements

• 8 to 12 years of communications experience, with meaningful time in B2B SaaS or enterprise tech. You know how to tell complex software stories simply.
• Proven track record across the full communications spectrum: PR, analyst relations, executive communications, and social. You have owned the narrative, not just executed someone else’s.
• A narrative architect. You can take a multi-product, high-velocity company and build a coherent story that makes the market sit up and pay attention.
• A systems builder. You think in programs and frameworks, not one-off wins. You leave infrastructure behind you.
• An exceptional writer and editor. You can turn a raw executive perspective into a polished byline, a crisis into a measured response, and a product launch into a news moment.
• Strong executive presence and the instinct to counsel senior leadership. You are a strategic partner, not just a skilled executor.
• High agency and low ego. You are equally comfortable setting the strategy and rolling up your sleeves to get it done.
• A player-coach. You are a strong writer with deep AP style fluency and an instinct for what makes copy sing. You lead by doing, not just directing, and the team sees it.
• Genuine curiosity about AI, customer success, and the intersection of technology and business outcomes. You need to know the space to shape how the world sees it.

Nice to Have

• Experience at a category-creating company.
• An existing network in B2B tech media, analyst firms, or the customer success community.
• Background in journalism or a communications discipline that sharpened your instincts for what makes a story land.
• Experience building integrated thought leadership programs across executive, content, and social channels.

Benefits

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You\'ll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.