Director, Communications and Change

Responsibilities

• The Director, Communications and Change leads the organization’s enterprise communication and change management strategy, ensuring employees, customers, agents, partners, and other key stakeholders receive clear, consistent, timely, and meaningful information.
• This role is responsible for internal and external communications, organizational change management, and website content strategy and governance.
• The Director serves as a strategic advisor to executive and business leaders, translating company strategy, business priorities, organizational changes, and complex initiatives into communication and change approaches that build understanding, engagement, adoption, and trust.
• The Director also owns the enterprise social media and website content strategy, establishing standards for content architecture, governance, messaging, accessibility, accuracy, and website content effectiveness.
• The role partners closely with Human Resources, Technology, Legal/Compliance, and business leaders, while maintaining accountability for enterprise communication and change management practices.

Requirements

• Bachelor’s degree in Communications, Public Relations, Organizational Development, Business, Marketing, or a related field
• 8+ years' experience in corporate communications, organizational communications, change management, public relations, or a related field
• Experience leading enterprise communications and organizational change in a complex organization
• Prosci Change Management Certification and experience applying the Prosci methodology and ADKAR® Model

Preferred

• Experience in insurance, financial services, or other regulated industry preferred

Benefits

• Free employee medical, dental, vision, life, and disability insurance
• Company match 401(k) with immediate vesting
• Generous paid time off, wellness and parental leave, holidays, and more
• Annual performance evaluations, merit increases, and incentive bonus