Director of Communications - Capital One Travel

Responsibilities

• Protect and Promote the Brand: Lead the overarching external communications strategy for Capital One Travel, driving a narrative that elevates our reputation from a value player to a highly sought-after premium travel brand.
• Executive Communications & Thought Leadership: Serve as the strategic external communications lead for the Head of Capital One Travel. Craft compelling external communications with a heavy emphasis on message development, positioning and speechwriting. Ability to build a thought leadership platform that establishes our leadership at the forefront of the travel industry.
• Media Relations & Strategic Positioning: Leverage deep, established relationships within top-tier travel and lifestyle media to secure high-value earned media. Use this elevated brand positioning to help attract and secure major partnerships with luxury hotels, premium cruise lines, and elite tour operators.
• Competitive Intelligence & Trend Spotting: Continuously monitor global events, macroeconomic shifts, and industry trends that impact the travel space. Use these insights to strategically position Capital One Travel against competitors and proactively adapt our narrative.
• Crisis Management: Anticipate, assess, and manage communications surrounding global crises or travel disruptions, ensuring the brand is protected and our response is swift, empathetic, and strategic.
• Product & Platform Support: Develop creative, impactful communication campaigns to support and drive adoption of the Capital One Travel app, highlighting its premium features and seamless user experience.
• Cross-Functional Collaboration: Act as a collaborative, connective partner across the broader Premium Products and Experiences business, ensuring the travel narrative is seamlessly integrated with Capital One’s premium lifestyle portfolio.

Requirements

• Bachelor’s degree or military experience
• At least 8 years of experience in External Communications or Public Relations
• At least 8 years of experience in People Leadership
• At least 5 years of experience in the travel industry

Preferred

• 8+ years of experience in External Communications or Public Relations for a leading Travel Brand
• 4+ years of experience managing large-scale change management and crisis communications
• Proven ability as a strategic thinker and problem-solver
• Strong collaboration, interpersonal, and coaching skills
• Strong organizational and prioritization capabilities

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.