Responsibilities

• The Director, Communications and Brand will partner with the senior leadership to develop, direct and oversee the global communications strategy, planning and execution.
• The position will collaborate with and leverage cross-functional, global team of executives and other leaders to develop and deploy communications across various channels, audiences, and regions.
• The position is responsible for brand and message strategy and communications that reinforce Verint’s market leadership, technology innovation and a deep commitment to customer success.
• The position will provide leadership for such key functions , public relations, internal communications, customer advocacy, brand strategy, and creative execution.
• Drive market and internal awareness of Verint as the CX Automation company.
• Drive an effective brand identity and momentum for Verint as a leader in CX automation and Artificial Intelligence (AI).
• Plan and direct content creation for external communications channels via coordinated media relations, research, blogs, and related thought leadership.
• Drive strategy for global Customer Advocacy programs including reference program, case study program, and client advisory boards.
• Drive strategy and execution of internal communications.
• Manage a direct team of communications and creative/design professionals.

Requirements

• A 4-year college degree in communications, journalism, marketing or a related field, or the equivalent years of work history.
• A minimum of 12 years of demonstrated experience with delivering effective communications strategies that create clarity around business strategy and drive cultural change in a software or technology organization.
• A minimum of 8 years of progressive leadership experience leading teams within one or more similar lines of business, which may include marketing or marketing operations.
• Direct experience leading change communications initiatives in global organizations.
• Effective direct team and agency management experience.
• Polished business acumen.
• Ability to communicate confidently and effectively.
• Proven strategic decision-making ability.
• Success working in large, complex and matrixed organizations.
• Proven networking skills.

Preferred

• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC and Social Security verification.
• Direct experience leading change communications initiatives in global organizations.