Responsibilities

• Drive market and internal awareness of Verint as the CX Automation company.
• Drive an effective brand identity and momentum for Verint as a leader in CX automation and Artificial Intelligence (AI).
• Plan and direct content creation for external communications channels via coordinated media relations, research, blogs, and related thought leadership.
• Drive strategy for global Customer Advocacy programs including reference program, case study program, and client advisory boards.
• Drive strategy and execution of internal communications.
• Manage a direct team of communications and creative/design professionals.
• Direct and manage various agency relationships including design and creative services, advertising, and public relations.

Requirements

• A 4-year college degree in communications, journalism, marketing or a related field, or the equivalent years of work history.
• A minimum of 12 years of demonstrated experience with delivering effective communications strategies that create clarity around business strategy and drive cultural change in a software or technology organization.
• A minimum of 8 years of progressive leadership experience leading teams within one or more similar lines of business, which may include marketing or marketing operations.
• Direct experience leading change communications initiatives in global organizations.
• Effective direct team and agency management experience.
• Polished business acumen.
• Ability to communicate confidently and effectively.
• Proven strategic decision-making ability.
• Success working in large, complex and matrixed organizations.
• Proven networking skills.
• Exceptional listening skills.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC and Social Security verification.